Dondi Scumaci Blog

There is a lot of “noise” swirling around us every day. I call it background noise – like music on the elevator or the buzz of chatter in a crowded room. It’s the hum of life – undercurrents bombarding your brain. From the inside out or from the outside in, there are countless messages competing for your attention. To function properly your brain must sort through all the “noise” to determine what is important and what is not. (That’s a really tough brain assignment.)

To cope, we learn to tune out, ignore or simply accept constant static on the line of our lives. We push things into the background and they become part of our “normal” operating system.

I confronted the background noise in my life recently. What a revealing experience that was! Revealing and liberating.

It was a normal day, but as it wore on I found myself feeling increasingly agitated and frustrated. Tension was tying big knots in my shoulders and I had an underlying sense of panic. That stopped me – literally in my tracks. What in the world was going on (back there)?

In that moment, I became intentionally aware of everything happening around me: A phone was ringing, politicians were arguing on a television in another room, there was the “ping” of an email arriving, just after the buzz of a text coming through, and that was just the outside “noise.”

The valuable discovery was an awareness of what was happening in my own head.

My mind was racing around, barely present to the task in front of me, as I leapt from one thing to the next in a whirlwind of activity.

When I really tuned in, there was a pretty elaborate production going on! My thoughts were bouncing around – each one triggering another string, like some bizarre Google search! My mind would race down one rabbit trail until hijacked by another random idea, and off it would go in a new direction. The anxiety I was feeling was the emotional response to my own background noise.

That was the day I began searching for and paying attention to what’s happening “back there.” It’s an interesting collection. Can you relate to any of these?

• The critical voice busy scolding, correcting, critiquing and comparing you to others. This voice can also sound like grown up peer pressure – an invisible bully on the playground of your life, telling you what you must do to fit in and be accepted.
• Self-limiting beliefs dragging you back to an outdated version of yourself, containing your enthusiasm and capping your potential.
• Worry cloaked in undefined anxiety or apprehension whispering bad news in your ear and robbing you of peace and possibility in real time.
• Inspirations looking for a tiny spark (or a little attention) to really take off.
• Random reminders causing you to sacrifice what is happening now for what will be happening next (or next week).
• Assumptions that want to push understanding out of the way and go to the front of the “conclusions line.”

Not an all-inclusive list for sure, but perhaps a fair representation of what might be going on behind the scenes. If you can relate, here are five steps you can take to manage the “noise” in your life.

1. Tune in, intentionally.

Stop where you are and notice what is pushing on you and pulling at you right now– from the outside. What messages are bouncing off of you, demanding your attention? What is rushing into your life from the outside, packaged in an urgent-high-priority-limited-opportunity-last-chance-don’t-miss-it wrapper?

While we can’t stop the flood of stimulus, we can learn to manage the flow. Managing it begins with being more mindful in the moment. From there, you can make conscious decisions about how, when and if you will respond.

The key to this step is intentionality. Give yourself permission to engage or disengage based on your goals objectives. To put that more bluntly: You don’t have to answer everything that rings.

 2. Create the habit of checking in with you.

Pull what is running in the background forward and pay attention. Locate and label your under currents. Is it worry? Apprehension? Guilt? Blame? Fear? Hope? Creativity? Inspiration? Expectancy?

Intentionally pause and “check in” with yourself several times a day. You may be surprised by what you learn about yourself in these spontaneous appointments.

Questions like these help you dig below the surface and discover what is driving your attitudes, behaviors and results. They may also show you where you are “feeding a need” instead of satisfying it.

• What am I feeling?
• Why?
• What do I need?
• How will I meet that need in a productive and healthy way?

3. Write it down!

Get it out of your head and down on paper. Journaling is a fantastic tool for checking in. If you are consistent, patterns will emerge. You will locate emotional triggers or keywords that launch unproductive reactions.

Nagging worries also lose much of their juice on paper. When you look them right in the eye, they aren’t giants after all. Many of them aren’t worthy of a second glance. Others need your attention and action, but they don’t get to run in the background, depleting you of the energy and creativity you need to address them.

4. Disconnect!

Technology is fantastic and it can serve us well. How often do we end up serving it? Decide to disconnect every day!

That’s right. Turn it all off. (I promise it will be there when you return.) Perhaps we should all heed the announcement heard as the airplane doors close, “Power off all electronics. If it has an off button, push it now. Not airplane mode – shut it down for take off and landing.” Good advice for rising in the morning and lying down at night.

Disconnecting gives your brain a chance to refresh. It also invites you to reflect and process your thoughts and ideas.

5. Be conscious!

You have more control over how your brain works then you might imagine. It may sound crazy, but you can “talk” to your brain. When your mind begins to wander, drag it back to now. When the critical voice scolds, replace her words with empowering, affirming ones. When limiting beliefs try to steal your courage, remember who you are. And when inspiration raises her hand, reach for it and hold on tight.

Make it a point to apply these five steps into your every day life and take control of your “Background Noise” today.

Once in a while you bump into a service practice so bad it’ll have you shaking your head in disbelief.

A (BIG) company I do (A LOT) of business with sent me a letter today with a compelling offer – a way for me to save money on the services I use with them. I called to inquire and here is my short list of BAD BEYOND BELIEF customer engagement practices:

1. The “customer service” representative was more intent on me “proving” my customer status then on connecting with me.  With an almost endless list of “prove it” questions, we were off to a shaky start.
2. I did not have my latest statement in hand because we’ve been encouraged to go paperless. This annoyed him. Apparently I was unprepared to be served. Shame on me!
3. When he was finally satisfied that I am indeed a paying customer with a paperless statement, we moved on to the “because you are a valuable customer” letter in my hand. This is when he informed me I do not qualify for the offer I had received because…wait for it… I am already a customer using the services listed.

Mind blowingly BAD! 

I don’t like being disqualified as a customer. And the really crazy part of my story? Before receiving this letter, I liked my services and felt like I was getting a pretty good deal.

I won’t insult you by reversing the points above to outline the best practices for customer engagement. They’re in there and I know you’ll find them.

Even for an “almost” unflappable traveler, this had been a tough travel day. All the elements of delay were working overtime – broken planes, weather and traffic jams in the sky. It was on the last leg of this “endless trip” that I met one of the most amazing communicators on the planet.

This was a small plane. You know the one I’m talking about. (You practically fold yourself in half to board, your knees are firmly glued to the seat in front of you, the engine noise is deafening and you must force yourself not to think about how really, really small this tube is.)

I allowed myself a small sigh of relief as the little “rocket” taxied to the runway. We were finally going. This trip would finally end.

Just then the pilot delivered some discouraging news. Apparently we would be waiting “indefinitely” for our turn to take off. He graciously explained all of the (very good) reasons for this, but my heart sank just a little. It wasn’t nearly over after all.

That’s when the ruckus upfront started.

A man in the first row (sitting in the seat my knees were pasted to) became increasingly agitated. His traveling companions tried to quiet him. He wasn’t having any of it. His voice grew louder, the language became more profane and he actually started kicking the wall in front of him!

This behavior was beyond childish, the language was unacceptable, and kicking the plane? Are you kidding me? Are you out of your mind? I was furious on so many levels and gave his seat a firm nudge with my cramped knees. That didn’t help.

He was escalating out of control.

Because I had visions of the pilot turning the plane around for security reasons, I leaned forward to whisper a very stern warning in his obnoxious ear. Just then the flight attendant appeared. She had been watching this passenger carefully and now my worst fears would be realized.

She would scold him. She would crisply tell him to settle down or the plane would turn around.  I held my breath waiting for her to recite the security procedures for passengers who misbehave.

Instead, she knelt down. She met his eyes and quietly said, “Sir, what do you need?”

He was stunned! Speechless! He stopped kicking! All of the angst drained from him and he said, “I’m sorry. This has been a really long day and I am so uncomfortable. I can’t breathe in small spaces.”

She brought him a glass of water, acknowledged his frustration, and continued visiting with him. Before long, he was smiling and laughing and breathing. The show was over.

As the plane took off, I was thinking about the power of those words, “What do you need?”

The natural response to this really “bad” behavior may have been quoting rules and threatening consequences. I’ve seen those responses on planes…and in workplaces. When people behave badly, we may be tempted to meet resistance with power. It sounds something like this: If you don’t do what I want you to do (right now), you will be sorry!

Instead, this amazing communicator chose to meet resistance with understanding. She reached through the ugly behavior and located the person – the tired, frustrated, panicked human.

Is this guaranteed to work? No, it isn’t. But I have seen communication miracles unfold when people apply the wisdom in the steps she used:

1. Equalize the posture. This amazing communicator didn’t “stand over” the agitated passenger. She knelt to meet his eyes. She was confident enough to share the power.
2. Reach for understanding. Agreement is not the goal. Understanding is. This passenger’s behavior was beyond ridiculous. I’m fairly certain the flight attendant did not appreciate or agree with it. She didn’t allow that to become the issue. She reached behind the behavior to find the need. As the wise Zig Ziglar teaches, “Fix people first. Then fix problems.”
3. Use questions to draw out solutions. Amazing communicators ask questions that point to solutions. They understand “telling” or lecturing does not get people involved in solving. Questions give people a sense of control. (That’s a little magic when people are feeling powerless.)
4. Focus on the real objective. I’m a big believer in objective-based communication. Go into every communication knowing what you are trying to achieve. The attendant’s objective was to calm the passenger. Her objective wasn’t to make him “wrong” or to “put him in his proper place.”
5. Think like an improviser. Life and work are a lot like Improv Theater. Improv is based on the theory of “offers.” Everything that comes “at us” is an offer. The objective is to “receive” the offer and “advance” the scene. Amazing communicators are very good at this, even when the other actors are inexperienced or behaving badly, they know how to gently redirect the scene to more productive place.

Here’s to amazing communicators everywhere! You literally and virtually know how to help us rise above the noise and get us where we need to go.

The tide of need in this world is like a tsunami. It swirls around us everyday in the news, on the street and online. If you are paying attention, it might be easy to feel very small and powerless in the wake of such tremendous, relentless need.

People are homeless, hungry, discouraged and ill. And it’s not just the people: animals are suffering too. Abused, thrown away and neglected.

Heartbreaking. Devastating. Continuous. Need.

This article has me thinking about something a dear friend of mine shared about the life and works of Mother Teresa. When confronted with the magnitude of need before her – when challenged that she could not possibly make a dent in that need, Mother Teresa’s advice was simple: “…do the thing that’s in front of you.”

There is real power in that. If each of us reaches out to take care of what is placed in our path, if we respond to what is in front of us, we will push back the tide of need. A million small actions creating critical mass – making an enduring difference.

In this season, my prayer is for each of us to see and respond to what is in front of us.

I was stunned recently when a long-time client called to say, “Our team is not functioning well. We need help…soon.”

While it’s not uncommon to hear a team is struggling to be effective, it was a huge surprise with this particular group. I’d been working with them for many years and had always known them to be nothing short of high performing. It was hard for me to imagine them in a “dysfunctional” place.

When I arrived a few days later, my plan was more about discovering the issues than “fixing” the people. I truly wanted to understand what was causing a mature, productive team to unravel at their virtual seams. We began the process by exploring the flow or  “current,” with a deeper dive to confront the undertows. What exactly was dragging this team under?

When I asked team members to describe their “current reality,” the answers were fascinating. They used words like ragged, stressed and overwhelmed.  Tensions were running high and hot. People were feeling defensive and reactive.

Rapid even relentless change was a major theme in our discussion. For months the company had been reaching for ways to become more efficient and competitive.  Resources were limited and goals were aggressive. Everyone was being stretched…too the limit.

My first impression was “change fatigue.” The group obviously needed a moment to stabilize before tackling the next initiative, but there was more to uncover. The symptoms and causes were morphing into a new (and very dysfunctional) brand.

Conflict had become a real threat. Where they had once enjoyed productive and constructive dialogue, they were now sniping at and about each other.  Pseudo teams had formed and clichés had emerged. Clearly the established ground rules and communication agreements had been thrown overboard.  (As we worked to diagnose the problem a hospital metaphor popped into my head. If trust were a “patient” in this place she’d be in on life support.)

This team had slipped a gear, and these new patterns of behavior were chipping away at the culture. The rapid decline was astonishing! And there was definite fallout: a top producer had just resigned and another was actively seeking a new opportunity.  Good people were leaving for all the wrong reasons.

What may have been most telling happened when I asked the group to share recent accomplishments and breakthroughs. The room fell silent.  These fabulous people were struggling to recall a success!

They had become so focused on the deadlines and next steps they completely lost sight of how far they had come or how they’d grown.  That’s like climbing a mountain without ever stopping to admire the view.

Then it struck me. This team had not forgotten how to be a team; they had forgotten to value the process and recognize the progress. The constant emphasis was on “”what’s next.”

That’s an exhausting way to work (or live)! We absolutely must sense our progress. It is to be noted and celebrated and…studied. This is so important because our past achievements light the path for the next success.

A meeting that can help your team make that shift is called “Appreciative Inquiry” and it works like this:

1. Ask your team to think about a time when it overcame an obstacle, seized an opportunity, achieved a goal, or solved a problem.

2. As your team reflects on this achievement, ask questions to draw out the specifics attitudes, skills and behaviors they used to navigate the challenge. For example:

• What made us so successful in this situation?
• What challenges did we face?
• How did we overcome those challenges?
• What did we learn along the way?
• What skills did we use?
• What did we believe about this challenge?
• How were those beliefs reflected in our behaviors?
• How did we honor each other through the process?
• How did we each contribute?
• How did we grow as individuals and as a team?
• What did we “add” to ourselves?

3. Capture the answers and insights so they are visible to the group. You are writing a success story here; the authors of that story need to see it clearly!

4. Once you have explored the success thoroughly, ask your team how it can apply these skills, beliefs and behaviors to create a new break through. How can you intentionally use these attributes to navigate the current reality?

This exercise looks for the best in people and processes. It encourages teams (at work and at home) to diagnose success and focus on what works.  In a season of frustration or weariness, Appreciative Inquiry turns the focus from “what is wrong” to “who we are” and “what we can do.”

I used Appreciate Inquiry to draw success out of this struggling team. It was amazing to watch the transformation as they reflected on the history of their own success. It was a David and Goliath moment!

They re-engaged with the mission and each other. They laughed (and cried) as they told the stories. They filled eleven flipchart pages with the attributes and attitudes of success!

It turns out they weren’t dysfunctional after all. They just needed to remember who they are, what they are capable of, and what it feels like to win…again. It was an honor and pleasure to remind them.

If you’ve been following this 3-part series, Meetings that Can Change Everything, you’ve learned that:

1. Victory Meetings help us energize and celebrate. They increase our appetite for winning and give us the opportunity to cheer others on. Victory Meetings encourage the heart, build confidence and renew our strength.
2. Extreme Focus Meetings invite involvement and collaboration. This is important because for people to be authentically engaged, they must be authentically involved. Use Extreme Focus Meetings to develop ownership and commitment, solve problems, and improve processes.
3. Appreciative Inquiry diagnoses our success and teaches us to do more of what works…intentionally. It helps us value the process, recognize the progress and leverage our strengths.

We would love to hear how you apply these meeting tactics with your teams at work and at home. You are invited to share your experiences and successes with us here and with our Facebook community at Dondi Scumaci’s author page.

Have you ever purchased a car, left the lot and suddenly noticed all the cars on the road just like yours? Do you think they weren’t there before?  (It’s almost as if they’ve appeared out of nowhere–released into the car wild, right after your purchase.)

Of course those cars were always there. If you didn’t see them, it simply means you weren’t looking for them.

You can experiment with this concept right where you are: Look around yourself for a few seconds. (Go ahead swivel all the way around. Stand up if you must to get a better view.)

Once you have done that – look again. This time look for everything that is red.

Chances are (if you’re playing along) reds are popping out all around you. Who knew there was so much red! It isn’t magic, it is attention. What you look for, you notice. What you search for (even subconsciously), you see.

Your brain really is amazing. Constantly bombarded by impressions clamoring for your attention, it has a fantastic filtering feature. Now here’s the best part: You can use those filters intentionally – to solve problems and seize opportunities.  Like a guided missal, you can send your brain (and your team) on a mission. You can create a lazar focus to search for and find your “reds” and “cars.”

Think about it for a moment. What are the reds and cars in your environment? What should you and your team be looking for and noticing? Perhaps it is an opportunity to lower costs or improve service; maybe it is catching what is falling through the cracks or what is taking too long. Your “reds” and “cars” might be ideas to build a stronger, more resilient team, communicate more effectively, or handle conflict more productively.

This entire car-shopping-red-seeking discussion leads to a powerful teaming and meeting tool. We can create extreme focus around what we are looking for, working on and trying to solve – with a single question.

I like the idea of using questions instead of answers to create extreme focus. Questions inspire involvement and involvement is the fast track to ownership and commitment. As Zig Ziglar is famous for saying, “People act best on their own ideas.” (I’ve also heard they don’t argue with their own data.)

Questions push back on the crush of mandates and demands. Sometimes I think there is way too much “telling” going on in the world. Managers and team leaders can get caught in that trap. Parents can too.

We can get so good at telling; we might forget a simple concept: People need to be honestly involved to be authentically engaged.

Here’s another reason to ask rather than tell. The answers might just amaze you. Others will see things you don’t. They will bring new perspectives and insights. Something else will happen too: Well-posed questions are like a compass – steering people towards their “North” – to the future and solutions. That’s energizing!

What are the questions you will ask yourself, your team, or even one member of your team to create extreme focus around performance, results and solutions? As a manager, you might find your questions inside of a performance problem. Here’s a thought: Instead of telling in that performance situation, try asking employees the questions you wish they were asking of themselves.

As you explore this concept, you will find questions invite creativity and accountability. They help people focus on what they can influence or control. Instead of complaining about the problem, they are searching for the solution. That’s powerful because the brain really is amazing; if you give it a problem to solve – a question to answer, it goes to work. Suddenly we are noticing what we did not see – solutions, options and answers.

If you decide to hold an Extreme Focus Meeting of your own, here are the steps:

1. Choose a problem or an opportunity your group (or family) is facing and turn it into a question. For example, if the opportunity is to improve customer service, you might ask: “What could we do to make it easier for our customers to do business with us?”
2. Gather your team for a moment and pose the question. It’s important to personalize this challenge. (The question isn’t, “What can the company do or what should management do – it is what can you do – what can we do?”)
3. Let the team know you will meet again this afternoon, tomorrow, or next week.  Between now and then, the assignment is clear: Bring at least one solution, idea or commitment with you when you return.
4. Meet at the appointed time and collect the ideas and commitments. Encourage people to explore and experiment with their solutions.
5. Recognize and reward people as they follow through. Make progress visible and celebrate the victories.

Don’t be alarmed if your first meetings fail to yield brilliant, captivating ideas. Keep asking! Over time, the quality and quantity of ideas will grow. Confidence, energy and commitment will also rise.

In the end, you may find what I discovered. Getting to the answer or solution is a good thing.  How you get there matters too. Actually, how you get there may be what people will remember the most.

In Part III we’ll talk about another meeting that can change everything. Until then, I wish you all the best as you search for and find your “reds” and “cars.”

I’ve had several people tell me they have never been invited to a victory meeting. Consider yourself invited. Click here to join the victory meeting on Friday. Hope to see you there.

Most of us can probably relate to meeting “overload.” One study suggests that managers spend 30% – 40% of their time in meetings! Even more staggering is the fact that much of that meeting time is considered a total waste of time.

Still, there are meetings that will make a difference. I believe there are three meetings that can change everything – focus, momentum, expectations, and results. In a series of three articles, you will have the opportunity to consider the difference these meetings can make for you and your teams. We’ll start with the “Victory Meeting.”

Victory Meetings have been going on in my house for almost twenty years. My son grew up on these Friday evening rallies – for him they are the norm. Fridays just wouldn’t be Fridays in our family without a Victory Meeting.  Of course that hasn’t always been true. I can still remember our first few (mildly embarrassing) attempts.

At my insistence, we had gathered at the refrigerator to declare our successes for the week. To say my son wasn’t fully onboard would be an understatement. “This is so dumb,” he said.

I replied, “Dumb or not, every Friday we will meet here with a list of our achievements and victories for the week. We will celebrate them properly by posting them on the refrigerator. We will then whistle and cheer and clap. The dogs will bark and the neighbors will wish they lived in this happy, happy house filled to the brim with victory. Any questions?”

I can still see his eyes rolling, but he humored me.  So our tradition began. Every Friday evening you would find us at the refrigerator, faithfully reciting our achievements and cheering for each one.

It was a wonderful moment when I realized the Victory Meetings were no longer a “motivational Mom’s requirement.” They had become something more. We looked forward to them; no matter how tough the week or hard the road, we honored our victories by sharing and celebrating them.

Something else happened too. Something profound. The victories became the focus of our conversations and expectations. When we looked at each other we saw winners. We noticed what was right and good and strong about each other.  (That’s powerful, because whatever we look for in each other we certainly will find.)

As the years passed and our schedules became more complicated, we had to get a little creative. A telephone was installed next to the refrigerator in case someone had to take the meeting by phone.  More than once I found myself cheering from an airport or a hotel. Somehow the victory meetings were even more important from the road; this was a standing appointment that connected us to our goals and aspirations and to each other.

Now my son is all grown up (with a refrigerator of his own) and he still he phones on Friday evenings with a list of victories. Apparently, until he has a “team” of his own, he plans on keeping this appointment. That’s just fine with me!

I’ve presented this tool to thousands of people over the years; it’s always a favorite. It’s also free. It’s simple and costs nothing to implement. These meetings are a success strategy for work teams and family teams. I highly recommend them.

And the testimonies keep coming. I hear about work teams that are more engaged and cohesive. I hear success stories about family teams too. (Many of them started just like we did with much rolling of the eyes.)

Just last week I received an email from someone who attended a workshop many years ago. She took the victory meeting to heart; then she took it home. Faithfully her family has gathered every week for the Victory Meeting. It’s a tradition that encourages the heart, builds the team, and refreshes the spirit.

Next time we’ll talk about Extreme Focus Meetings. Until then, here’s to the victories you will bring to the refrigerators of your life!

We can learn a lot about each other and ourselves by putting together a jigsaw puzzle.

I can still remember the puzzles of my childhood. It was a tradition around the holidays to set one up and work on it a little at a time. We reveled in finding a really hard puzzle for my father who was very good at putting them together. (Now I see his “puzzle skills” had more to do with process, patience, and focus but when I was small it just looked like a magical ability.)

Our puzzles became a gathering place and a compelling goal. If you even walked by it, the puzzle would practically call your name, draw you in, and consume you! Everyone who stopped by was invited to play. It was very satisfying to find and place one of the pieces. (Especially if that piece had been very elusive!)

More than once I shouted, “I found it! I found it!” Everyone in the house would come running and congratulate me on finding a very tricky piece. (All grown up now, I suspect some of those “finds” were left there for me – strategically placed for my discovery and delight.)

Yes, I think you can tell a lot about a person (or a team) by the way they approach a puzzle.

In my work now, puzzles are fascinating metaphors for experiencing teamwork, process improvement, problem solving and resource management. I use puzzles to create breakthroughs with groups and the puzzles rarely fail me.

One exercise reveals how we build invisible walls between the parts and pieces of the organization. It demonstrates how important the big picture really is, and it “tells on us.” Our approaches really do signal our intentions and assumptions.

The exercise is simple. It is sometimes profound.

Imagine a room arranged with tables set for small groups.  These groups become what I call “table teams” in a workshop. At each place, a single puzzle piece is waiting for attendees to arrive. There are also a few random pieces thrown into the middle of each table. Participants are simply instructed to put the puzzle together and they go right to work.

Clearly, they must collaborate with each other by contributing their personal pieces. The “extra” pieces are quickly used too. We intuitively understand how to use available resources to achieve the goal. We know we have something to offer – our piece is critical to the outcome. We understand the puzzle won’t come together until we share our resources with the team.

Then the unexpected happens. The puzzles don’t work! There are pieces that don’t seem to fit the pattern. There are extra pieces. There are pieces missing and maybe even a duplicate or two. This is not how puzzles are supposed to go!

As awareness reaches people, the reactions are fascinating.

Some people feel immediately betrayed. You’ll hear them muttering, “It’s a trick. It can’t be done. She’s setting us up.” Others wait patiently for further instruction. They are totally content with an incomplete puzzle it seems. A few begin to cautiously look around the room, checking the progress of other teams.

Then there are those who really “get it.” They understand the puzzle cannot be completed without crossing the invisible barriers between the table teams. To achieve the goal they must work across the lines and through the assumed barriers.

This is where it gets really interesting. You can probably relate to some of these reactions and approaches. You might even recognize some of the “players.”

1. Even with the realization that we must “move” to win, some people just don’t. They passively wait for others to figure it out – for others to go find what is missing. They look a little bored with the exercise, but they are quite willing to wait it out. I call these players, Observers. (Observers can also become Obstructionists by default. Their lack of participation ultimately can impede the progress others are trying to make.)
2. A few players will ask or wait for permission to move. They are limited by self-imposed rules and unspoken guidelines. (Who said you couldn’t get out of your chair? Where in the world did that assumption come from?) Once these players see others moving about, they jump right in. I think of them as Followers. They don’t initiate a breakthrough, but they will fully participate in one.
3. Some people go straight into negotiation, clutching personal resources close to the chest. You’ll hear offers like, “I’ll trade you one of my pieces for one of yours.” Negotiators have “crossed the line” between teams, but too often they compete to win. For them, winning means beating other teams to the finish. They instinctively hold some things back in order to win a perceived contest. (Finishing first by the way was never part of the original challenge. Some participants assume, presume, or create the competitive element.)
4. Others are so concerned with what they need, they forget about what they have to offer! They run around looking for the missing pieces to their own puzzle, without considering how the pieces they hold may help another team. It doesn’t even dawn on these players to invest themselves in the success of others. They are Consumers (and people who play with them may eventually feel like commodities).
5. Authenticity also shows up in this game. Realizing they must move around to play, there are some who will reluctantly get up…and wander around. They aren’t really interested in collaborating, sharing resources, or solving the problem, but they need to look like they are interested in all of that. They don’t make meaningful contributions, but they appear to try. In this game they are Posers.
6. Sometimes a brilliant thing happens. People become completely vested in the big picture. Regardless of the team they are on (based entirely on where they were sitting to begin with) they become one team with many puzzles to solve. The grand solutions are found when they finally realize: Each puzzle is really just a piece of the larger picture. The people who create this kind of awareness and momentum are Catalysts and I love to watch them play. They create new energy and momentum. They blow through the barriers easily. They are looking for a bigger win. (Not surprising, their wins automatically create more winners.)

Yes. You can learn so much about a person or an organization by the way they play with a puzzle – how they solve the problem, improve the process, and manage the resources. Ultimately, how we “play the game” really does tell on us.

Here’s to all the Catalysts out there! You play brilliantly and you redefine the win.

As a student of strategy, I search for the future. I am also grounded in the present. One eye on here and one eye on there – constantly measuring the gap between those two places and calculating the next steps.

It is important to know where you are and where you are going. I think it’s equally important to know where you are “not.“

Regardless of the challenges you face, no matter how weary you feel – even if you are disappointed with how things have turned out so far, you are NOT:

• Emptied of your value
• Far from an inspiring breakthrough
• Beyond the reach of hope and faith
• Without viable options
• Alone on this journey

If today finds you in a difficult place, take a moment to recognize where you are not.